Legal
Complaints
We take all complaints seriously and are committed to resolving them fairly and promptly.
If you are dissatisfied with any aspect of our service, we encourage you to contact us directly so we can work to resolve your concern. Our internal dispute resolution process is designed to be straightforward, transparent and timely.
Contact Our Complaints Officer
External Dispute Resolution
If we are unable to resolve your complaint to your satisfaction within 30 days, you have the right to escalate your complaint to the Australian Financial Complaints Authority (AFCA):
- Website: www.afca.org.au
- Phone: 1800 931 678 (free call)
- Email: [email protected]
- Mail: GPO Box 3, Melbourne VIC 3001